TAYSIDE IRONMONGERY LTD – Terms and Conditions

ABOUT US

Tayside Ironmongery Ltd (Company Number: SC283133)

Registered / Trading Address: Unit 2-3, 40 Old Glamis Road, Dundee, DD3 8JQ

Email: orders@taysideironmongery.co.uk

These Terms and Conditions apply to all sales made by Tayside Ironmongery Ltd (“we”, “us”, “our”), whether orders are placed online, in person over the counter, or by telephone or email.

YOUR STATUS

By placing an order with us, you confirm that: You are legally capable of entering into binding contracts; and you are at least 18 years old; and you agree to be bound by these Terms and Conditions.

ORDERS

Orders may be placed: Via our website. In person at our trade counter.  By telephone or email.

A contract is formed only once we have accepted your order and, where applicable, dispatched the goods.

PAYMENT

We accept payment by major debit and credit cards, bank transfer, and any other payment methods made available at the point of sale. All transactions are in pounds sterling (£) unless otherwise stated.

DELIVERY

Delivery charges will be confirmed at the time of order.

We aim to dispatch stocked items within 2–3 working days using best endeavours. Where goods are supplied directly from manufacturers or suppliers, delivery times may vary. Any delivery times provided are estimates only and not guaranteed.

Customers should allow up to 5 working days for UK mainland delivery unless otherwise advised. If your order has not arrived within this timeframe, please contact us at orders@taysideironmongery.co.uk.

STOCK AVAILABILITY

We endeavour to ensure that all products advertised are available; however, stock availability cannot be guaranteed. If an item becomes unavailable after an order is placed, we will contact you to offer:
• A suitable alternative
• A revised delivery date, or
• A full refund

No substitute product will be supplied without your express consent.

PRICING & VAT

All prices are displayed inclusive and exclusive of VAT where applicable. Delivery charges are shown separately.

If we discover an obvious pricing error, we reserve the right to correct it prior to dispatch. Where the correct price is higher than stated, we will contact you for instructions or cancel the order. We are not obliged to supply goods at an incorrect price.

CONSUMER CANCELLATION RIGHTS (DISTANCE SALES)

If you are a consumer purchasing goods at a distance (online, phone or email), you have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You then have a further 14 days to return the goods.

Refunds will be issued within 14 days of receiving the returned goods or evidence of return. Standard delivery charges will be refunded; return postage costs are the responsibility of the customer unless the goods are faulty or incorrectly supplied.

This cancellation right does not apply to:
• Goods made to the customer’s specification or clearly personalised
• Goods that have been used, installed, or are not in resaleable condition

RETURNS & REFUNDS

All return requests must be made by emailing orders@taysideironmongery.co.uk.

Please include:
• Your order number
• Reason for return
• Clear photographic evidence where goods are damaged, faulty, or incorrect

Damaged Goods

Any goods delivered damaged must be reported within 24 hours of delivery.

Incorrect or Missing Items

Incorrect or missing items must be reported within 24 hours of receipt.

Faulty Goods

Faulty goods will be dealt with in accordance with the Consumer Rights Act 2015. Where applicable, goods may be repaired, replaced, or refunded.

Power tools and certain specialist products may require inspection or assessment by the manufacturer or an authorised repair agent.

GUARANTEES & WARRANTIES

Hand Tools

Hand tools are supplied with a minimum 12‑month warranty against manufacturing defects, provided they are used correctly.

Power Tools

Power tools are supplied with the manufacturer’s warranty and must be handled in accordance with the manufacturer’s warranty procedures.

TRADE & PROFESSIONAL USE

Where goods are supplied for trade, business, or professional use, consumer cancellation rights do not apply, and warranties are limited to those provided by the manufacturer.

WRITTEN COMMUNICATIONS

By placing an order, you consent to communicate with us by electronic means. This does not affect your statutory rights.

NOTICES

Notices to us must be sent to our registered or trading address or by email to orders@taysideironmongery.co.uk. Notices to you will be sent to the contact details provided when placing an order.

TRANSFER OF RIGHTS

You may not transfer your rights under this contract without our written consent. We may transfer our rights and obligations at any time.

FORCE MAJEURE

We shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, supplier failure, transport disruption, industrial action, or government restrictions.

WAIVER

Failure by us to enforce any right does not constitute a waiver of that right.

SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.

GOVERNING LAW

These Terms and any contracts formed under them are governed by the laws of Scotland, and the Scottish courts shall have exclusive jurisdiction.

LIABILITY

Our liability is limited to the purchase price of the goods supplied, except where liability cannot be excluded by law, including death or personal injury caused by negligence.

STATUTORY RIGHTS

Nothing in these Terms affects your statutory rights.