ORDERS

Orders may be placed: Via our website. In person at our trade counter.  By telephone or email.

A contract is formed only once we have accepted your order and, where applicable, dispatched the goods.

PAYMENT

We accept payment by major debit and credit cards, bank transfer, and any other payment methods made available at the point of sale. All transactions are in pounds sterling (£) unless otherwise stated.

DELIVERY

Delivery charges will be confirmed at the time of order.

We aim to dispatch stocked items within 2–3 working days using best endeavours. Where goods are supplied directly from manufacturers or suppliers, delivery times may vary. Any delivery times provided are estimates only and not guaranteed.

Customers should allow up to 5 working days for UK mainland delivery unless otherwise advised. If your order has not arrived within this timeframe, please contact us at orders@taysideironmongery.co.uk.

STOCK AVAILABILITY

We endeavour to ensure that all products advertised are available; however, stock availability cannot be guaranteed. If an item becomes unavailable after an order is placed, we will contact you to offer:

• A suitable alternative
• A revised delivery date, or
• A full refund

No substitute product will be supplied without your express consent.

PRICING & VAT

All prices are displayed inclusive and exclusive of VAT where applicable. Delivery charges are shown separately.

If we discover an obvious pricing error, we reserve the right to correct it prior to dispatch. Where the correct price is higher than stated, we will contact you for instructions or cancel the order. We are not obliged to supply goods at an incorrect price.

CONSUMER CANCELLATION RIGHTS (DISTANCE SALES)

If you are a consumer purchasing goods at a distance (online, phone or email), you have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You then have a further 14 days to return the goods.

Refunds will be issued within 14 days of receiving the returned goods or evidence of return. Standard delivery charges will be refunded; return postage costs are the responsibility of the customer unless the goods are faulty or incorrectly supplied.

This cancellation right does not apply to:

• Goods made to the customer’s specification or clearly personalised
• Goods that have been used, installed, or are not in resaleable